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Frequently Asked Questions
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Do we need a visa to go to the USA?
The US
Government is frequently updating its requirements.
For the latest
information, please go to:
http://www.ukpa.gov.uk/index.asp
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Where is Glenbrook Resort?
On the H27 it
is just one and a half miles north of the 192. Glenbrook Resort is beautifully
placed for attractions Orlando has to offer, but at the same time offers a
quiet, relaxing retreat in a pretty community.
Click here to see map
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Can we book car hire?
Yes. We have preferential rates with
Dollar, Alamo, Budget and Thrifty Car Rental.
Click here for a quotation.
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How easy is it to drive in Florida?
Floridian roads are not too congested, compared to
major cities. Obviously for some countries, the driver has to remember the cars are left
hand drive.
In Florida, unless stated, you may turn right at a red
traffic light providing it is safe to do so.
Headlights must be turned on during rain or reduced
visibility.
You are required to 'Stop' if a school bus stops, even
if you are on the other side of the road. It is illegal to overtake a school bus
when it is stopped for loading or unloading of passengers. You should remain
stationary until all the children are clear of the road and the bus moves off.
When entering a school district watch out for reduced
speed signs.
You may be required to pay in advance before filling
up.
If the police stop you for any reason you must stay in
your vehicle until the officer comes to you. Do not attempt to get out of the car.
You must have both your driving license and rental
agreement with you. Failure can result in a fine.
You must report any accidents to the local police.
You must not leave the scene of an accident. You must ask for a copy of the report
for your car rental company.
Never drink and drive. You are not allowed to
drink and drive. It is illegal in the State of Florida to visibly carry alcohol or
to have an opened container of alcohol in the vehicle.
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Is the house better value than a hotel?
The rate for
our home is for the whole villa, not per person. In addition to the
individual beautiful, well equipped
bedrooms and bathrooms, you have the luxury of two lounges, 5 TVs all with
cable, your own very well equipped
kitchen, your own pool, spa, relaxing pool deck and a games area. We’ve
got a PC with wi-fi network, PS2,
games, books, videos and DVDs.
Our management company have produced an information pack to assist you during
your stay in our home - and before you go to Orlando there is our 'Guest Area'
giving you lots more info and tips, and Glenbrook has its own Club House with
even more facilities - tennis, gym, volleyball, fishing....
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How many people does the villa sleep?
Up to 10 people
plus baby.
Master bedroom with king size bed,
en-suite bathroom with walk in shower and full bath tub.
Master bedroom with queen size bed,
en-suite bathroom with walk in shower and full bath tub.
2 twin bedrooms, suitable for both
adults and children sharing a family bathroom.
In addition there is a cot/crib for
a baby which can be accommodated in any of the bedrooms and a sofa bed in ‘the quiet
lounge’. We also provide two toddler safety bed rails for young visitors.
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How far is it from the local
attractions?
It is
approximately 10 minutes/8 miles from the entrance road to Disney, off the 192. Sea World
is approximately 15 miles – about 20/25 minutes. Universal is 20 miles – approximately
25/30 minutes. The Orlando Convention Centre is approximately 25 minutes and we have had
guests working here stay at our home.
Orlando
International Airport is approximately 30 minutes.
Orlando Sanford
Airport is approximately 45 minutes.
Tampa Airport
is approximately 1 hour 10 minutes.
Miami Airport
is approximately 3 hours 45 minutes.
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What is provided in the homes - what do I need to bring?
Our home is completely furnished and equipped with bed
linen, towels (including pool towels) all kitchen utensils including cups, plates, glasses
(including plastic versions for use outside by the pool), cutlery, pots, pans and
bake ware.
There should be a hairdryer in each bathroom, iron and ironing board. In fact we
have tried to include as much as possible to make your stay as enjoyable as possible -
home from home. The house will have a basic supply of guest soap, toilet/napkin paper and a
rubbish/garbage bag on your arrival. However replacement of these items is your
responsibility during your stay. You will also be required to wash towels as you depart.
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Which way does your pool face?
Our pool faces
south catching the beautiful Floridian sun all day, helping to warm the pool/spa. (Many homes that do not publicise
their pool’s position do not face south). Our home backs on to a cul-de-sac rather than
backing directly onto another homes lanai/pool. The homes behind us have large gardens
and there are 8 feett bushes planted on the boarder to give additional privacy.
We have also fitted Floridian glass (gives a 'frosted glass' effect) for
additional privacy.
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Is the pool heated/do you
have child safety features?
The pool/spa can be
heated for an additional charge. This is usually recommended between mid-October and
mid-April. The pool and spa heater is designed to maintain an appropriate water
temperature up to 82 - 86 degrees and will take approximately 8 hours to heat up to this.
However, this temperature can be lower at cooler times of the year. Pool
heating is recommended between October and April. A solar pool cover is
provided and this must be used when the pool is heated to maintain temperatures,
especially overnight.
A safety pool
fence with a gate should be erected for your arrival to protect children and
non-swimmers.
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Do you allow smoking in the home?
We have decided
for the comfort and safety of all our guests that smoking is strictly prohibited inside
the Villa? (Smoke alarms are fitted). Smoking is allowed on the pool deck.
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Do you allow pets in the home?
We do not allow
pets/animals in the home.
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Do you have to bring baby equipment?
Our home has a baby’s
cot/crib, two toddler bed safety rails, a high chair, two booster seats for dining,
a baby monitor and
two strollers provided free of charge, to make your holiday/vacation as
pleasant as possible. The home is fitted with carpets throughout as we feel these are
safer and more comfortable than tiles for babies/ toddlers.
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Do you have a telephone?
Our home has two telephones - one between
the kitchen/family room and a second in one of the master bedrooms - for
outgoing and incoming calls. Local calls, long distance and international
calls to over 40 countries are free.
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Can I access the Internet?
Our house has a complimentary PC with
broadband (10 Mb), Internet Explorer (great for looking up opening times at
attractions), Skype and MSN. There is also a wireless network - a great way to surf
by the pool!!
An additional PC/printer is available in the Media Room at the Club House
during manned hours. This allows free access to the internet.
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What services/maintenance is provided?
Our home is
'self-catering'. Prior to arrival the house will have been professionally
cleaned with clean bed linen put on the beds and clean towels in the bathrooms.
The home is provided with a washer, tumble dryer, dishwasher, vacuum, brushes,
mop etc. If you wish, our management company will pleased to organise a
clean for an additional fee. The grass is cut weekly and the pool is
attended to at least once a week. For any queries our management company
is always there to help.
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How do we find the villa
and gain access on our arrival?
Once final
payment has been received we will forward important and useful information including how
to find our home. Your keys will be waiting at the home and we will give information on
how our home is accessed. We can organise late arrivals for our guests.
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Are there any shops/stores near by?
Within a minute of the
home is both a Walgreen’s and a CVS Pharmacy where basic items such as
bread, butter, milk, cereals and biscuits can be purchased. A brand new
Sweetbay supermarket is scheduled to open at the entrance to Glenbrook in early
2009. Minutes away there is a Winn Dixie, post office,
dry cleaners, Walmart and various eateries.
Just along the 192 is Publix Supermarkets,
and many more takeaways/takeouts, restaurants and fast food outlets.
Close, but away from your relaxing home.
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Are there any restaurants close by?
Close by are
Chillis, Wendys, Houlihans, Applebees, Chinese and Indian Cuisine restaurant. More are
due to be added.
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Are there medical services close by?
A Walk-In
Medical Centre is located 5 minutes away close to Winn Dixie. There is
also an optician.
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When we have an emergency who is our point of contact for questions/emergencies?
Our local management company will respond to your questions and queries.
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Is there a security deposit and
what is it for?
We have a
refundable security deposit of £200/US$300. This covers breakages, inventory, damage,
excessive utility charges or if the house is left in an exceptionally poor state of
cleanliness (eg stains on carpet, marks on wall etc) when extra cleaning is required.
This will be refunded by mail within 30 days of departure.
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What community facilities are
there at Glenbrook?
The Glenbrook
Resort offers guests, free of charge, the use of facilities at the Club House. These
include an exercise room, a comfortable lounge with a mega ‘movie’ entertainment system,
pool and air hockey tables, whilst outside there is a communal pool, tennis court and sand
volley ball court. Fishing rods are available for use on Glenbrook's own
lake.
The Club House lounge also
has a PC, with internet access and a wireless network for laptop use. This service is
free of charge and the PC is available during the Club House open hours.
Events are planned at the Clubhouse eg
Easter egg hunt, make ice cream sundaes, movie nights, Halloween Party.
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How do we book?
If you would like to book
our home, please use the online booking form or email us. Our
house is fully licensed for up to 10 people plus a baby.
When
dates and the rate have been agreed, a provisional
booking date will be held for 5 working days, pending receipt of a full deposit or
payment as appropriate. Bookings may only be made by an adult aged 21 years or over. Only
the persons named on the booking form are permitted to stay in the house. Florida State
Law prohibits subletting, sharing or assigning. Any persons not shown on the booking form
will be asked to leave by our agents to comply with the Florida statute.
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How safe will our money be?
A concern some
guests have is how safe will our money be when we are sending it to someone we have never
met. Rest assured, we are very trustworthy people who are approachable.
Our MC will verify we own the house if required. We are trusting
you with our dream vacation home - and we may never have met. If you still feel unsure we do take
payment through a credit card using EBay’s PayPal facility.
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Further questions
If you have any
further questions please contact us.
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