Terms and Conditions

MAKING A BOOKING   

CONFIRMATION

LATE PAYMENT

CANCELLATION CHARGES

AMENDMENTS

DEPOSIT/SECURITY DEPOSIT

ARRIVAL/DEPARTURE

FORCE MAJEURE

LIABILITY

POOL HEATING/ELECTRICAL EQUIPMENT

TELEPHONE

INVENTORY ITEMS

INSURANCE

NO SMOKING/NO PETS POLICY

BOATS/TRAILERS/CAR_PARKING

CODE OF CONDUCT

MAKING A BOOKING. A provisional booking date may be made by email/telephone and will be held for 5 working days pending receipt of a written confirmation and full deposit or payment as appropriate.  Bookings may only be made by an adult aged 21 years or over.  Only the persons named on the booking form are permitted to stay in the house.  Florida State Law prohibits subletting, sharing or assigning.  Any persons not shown on the booking form will be asked to leave by our agents.

CONFIRMATION.  At the time of confirmation, an account will be issued showing the balance due.  This is payable 8 weeks prior to the date of departure.  Bookings made within 8 weeks of arrival are payable in full at the time of booking.  Full details on our house will be sent out after full payment is received.

LATE PAYMENT.  The owners reserve the right to cancel the booking if payment is not received by the due date.

CANCELLATION CHARGES.  The client may cancel the booking at any time after it has been confirmed.  Cancellation must be made in writing.  The following cancellation charges will apply:

AMENDMENTS.  Alterations to confirmed bookings may be permitted upon client request and at the owners discretion – an administration fee of £10/US$15 will be charged.  Changes need to be notified in writing, together with the relevant fee.

DEPOSIT/SECURITY DEPOSIT.  A deposit of £200/US$250 per week is required with the booking.  Confirmation will normally be made within 7 days of receipt of deposit.  Once the booking is confirmed, the deposit will be non-refundable but will be deducted from the full rental amount due.  An additional refundable security deposit of £200/US$300 will be collected together with the final balance to cover any breakages, damage, excess cleaning charges, excess garbage collection charges, excessive utility charges and/or any incurred costs caused by misuse of property.  In addition you may be held responsible for any damage or loss sustained during your period of reservation in excess of this sum.

ARRIVAL/DEPARTURE.  The rental commences at 4.00pm on the agreed day of your arrival and ceases at 10.00am on the day of departure.  The property will be cleaned before your arrival and again on your departure.  Failure to vacate may render you liable to incur additional rental charges.  A telephone is available for your use in the house, with complimentary long distance and international calls to 40 countries.  Premium rated/premium call back calls are prohibited.  Any calls falling into this category will be charged for.

FORCE MAJEURE.  The owner’s or owner’s agent cannot accept, be responsible for or be liable in respect of loss, damage or changes caused by force majeure (eg strikes, floods, closure of airports, weather conditions or other events beyond our control).  In the unlikely event of a complaint during your stay, please contact the management company immediately.  Should any problem arise while you are there, we would appreciate being advised by you immediately and upon your return in order that we can follow this up with the management company. 

LIABILITY.  The owner’s or owner’s agent do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused. The swimming pool is used entirely at the guest’s own risk. In addition children and non-swimmers must be supervised at all times whilst in the pool area. Orlando is a growing area and building work, whether for housing or roads, is unavoidable. We cannot control, and therefore cannot be held responsible for any building work in the vicinity of our home. The owners and their agents reserve the right of entry at any time. This includes, but not limited to such workers as pool maintenance, gardeners, management agents etc. All information on our website and brochures is provided in good faith, supplied as guidance.

POOL HEATING/ELECTRICAL EQUIPMENT. Pool heating if required should be requested at the time of booking. There is an additional charge and this must be paid for within the final balance. In the event pool heating is requested and paid for, the owners cannot guarantee the temperature of the pool as this will vary according to different factors, predominantly the weather conditions at the time. Glass is not permitted in the pool area at any time and plastic items are provided. The owner or owner’s agent will not be held responsible for any electrical or mechanical failure of pool heating equipment or other electrical equipment in the house. A complementary PC and internet connection is provided. Inappropriate use of this system is not permitted and is traceable back to the guest.

TELEPHONE. Calls, using direct dial long distance within the USA, Canada and Puerto Rica are free. International calls are provided subject to a Fair Usage Allowance which calculates to a maximum of 200 minutes to a land line OR 30 minutes to a cell/mobile phone OR 20 minutes to non residential numbers. Any calls not made using direct dialling will be charged to the guest. ALL operator assisted calls will be charged to the guest.

INVENTORY ITEMS. No inventory item must be removed from the house. This includes linen and towels. Any breakages or damages must be reported to the Management Company immediately. The lead guest must fully inspect the home and report any damage of deficiency to the owners manager within the first 24 (twenty four) hours of their stay. BBQ grill must be cleaned at the end of stay otherwise the renter will be charged for a grill clean (US$50).

INSURANCE. Clients are strongly recommended and advised to take out adequate holiday/trip insurance to cover but is not limited to cancellation fees, eventualities such as cancellation, accident, sickness and damage.

NO SMOKING/NO PETS POLICY. The owners do not allow any form of smoking within the home but it is permitted within the pool area only. No pets or animals are permitted inside the house or grounds. Any cost for elimination of odours, burn marks or soils left from ignoring this rule will be deducted from the security deposit.

RV's/BOATS/TRAILERS/CAR PARKING RVs, boats and trailers are not permitted at Glenbrook under any circumstances.  Cars should be parked in driveways overnight.  Failure to comply may result in these items being towed and a fine imposed.

CODE OF CONDUCT. Guests are asked to respect neighbours and not cause distress, danger or annoyance. Please do not play loud music or engage in any activity which may cause inconvenience after 10.30pm or before 7.30am. The owners or their management company reserve the right to terminate your rental agreement with immediate effect. The owners or their management company will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.

1.        RVs/

Back to top